Description
Voucher Terms & Conditions
THE ESSENTIAL GUIDE TO SUPPORTING ACTIVE NATION
BEFORE YOU START
1. Activity Questionnaire
All supporters using the gym or undertaking exercise at Active Nation are required to complete a Health Commitment Statement.
2. Supporter Cards
All Supporters are required to present their supporter card on each visit to the facility. In the event that you lose your card, a replacement will be made available at a cost of £1.00. The card may only be used by the named cardholder and in accordance with our terms and conditions.
3. Clothing
Working out is not about how you look! However, please wear suitable footwear and comfortable exercise clothing in all appropriate areas. Swimwear should be worn at all times in our sauna, steam and spa areas.
4. Sauna, Steam And Spa Areas
We recommend that you bring 2 towels with you, a workout towel whilst you are using the facilities and a fresh one for your shower afterwards, working out can be a sweaty business!
5. Lockers
Lockers are provided for the security of your belongings. Please use them and help keep our activity areas tidy by not bringing kit bags, coats and the kitchen sink into the gym and group exercise rooms! Lockers operate on a coin returnable basis.
6. Using The Gym
To get the very best from your session in the gym, collect the programme you have discussed with your Exercise Coach. Remember, it is vital that you vary your workouts. See an Exercise Coach for a Discover, Explore, or Excel programme. Drink copious amounts of water during exercise as it re-hydrates the body and will enable you to get more out of your workout.
7. Respect For Yourself And Others
Please let us know immediately of any damage or fault to equipment or fixtures.
8. Photography
The use of photographic or video equipment is not permitted within the facility unless a permit has been provided. Please contact reception for details.
9. Change Of Details
Should your personal details change, please notify us immediately. As a valued Supporter we would like to ensure you get all the benefits to which you are entitled, so please let us know if you change your name, address, telephone number or e-mail address and we will amend our records accordingly.
www.activenation.org.uk
PROGRAMMED & BOOKABLE ACTIVITIES
1. Courts, Group Exercise Classes, Crèche etc.
These activities are bookable in advance. ‘Pay As You Play’ Supporters may book up to 7 days in advance, Supporters with a ‘Supporter Activity Package’ may book up to 8 days in advance. The activity will require payment at time of booking, unless it is included free of charge within the supporter activity package.
2. Cancellations
Should you need to cancel a booking, we request that you notify us as soon as possible. On notification of a cancellation, we will attempt to re-sell your booking place, if successful a refund will be issued, if we are unable to re-sell the place you will still be charged the standard rate (for those with a Supporter Activity Package, a ‘no show’ charge equivalent to the standard rate will be issued).
If you are making a cancellation with more than 24 hours notice, please do this online through our booking portal www.activenation.org.uk/bookings. For cancellations with less than 24 hours notice, please contact the centre direct by phone.
Failure to give notice in accordance with the terms listed above, on three bookable class or course activities within a 3 month period, will result in the loss of booking privileges for a period of 28 days.
Should we be unable to fulfil your booking or appointment, we will make every effort to give you at least 24 hours notice and reschedule your session.
3. Young People
Supporters aged 11-15 years are permitted to use the gym at off-peak times under the supervision of a parent or adult aged 18 or over. Unaccompanied use of the gym for Supporters aged 11-15 years is restricted to programmed sessions under the supervision of an Exercise Coach.
www.activenation.org.uk
SUPPORTER DEFINITIONS
2. Student
To be eligible for a discounted rate on certain activities, or a Supporter Activity Package, a student must be over the age of 16 and in full time education with a valid student identification card.
3. Senior
To be eligible for a discounted rate on certain activities, or a Supporter Activity Package, Senior Supporters must be over the age of 60.
4. Off-Peak
Some use of facilities for Supporters is restricted to off-peak times. These are published locally and are subject to variation.
5. Availability
Some categories of supporter activity packages may not be available at all Active Nation venues.
Some activities are not available at all venues. Please ask at reception.
6. Proof Of Eligibility
Proof of eligibility will be requested for all categories of subscription, at point of purchase and annually.
www.activenation.org.uk
TERMS & CONDITIONS OF SUPPORTER ACTIVITY PACKAGES
1. Supporter Agreement
The decision to enter into this agreement remains at the sole discretion of Active Nation, who reserve the right to verify or require proof of all information provided by the Supporter.
Should the Supporter provide any fraudulent or wrongful information, Active Nation reserve the right to terminate this agreement.
Supporter Activity Packages commence upon the receipt of the Start Up Fee and on the date of this agreement.
This agreement shall be considered legally binding between Active Nation and the Supporter.
2. Marketing & Data Protection
The provision of the Supporters details implies the acceptance of the terms and conditions of the Data Protection Act. All data
is held in accordance with our GDPR policy.
The Supporter agrees for their details to be used for marketing purposes during and beyond the end of the agreement if they opt in by ticking the consent box.
3. Your Health
Supporters will be required to complete a Health Commitment Statement annually to warrant that they are in good health and know of no reason why they should not safely participate in exercise.
5. Fees & Charges
Start up fees are payable at the point of becoming a supporter and cover our reasonable administration costs.
6. Supporter Holidays – ‘Freezing’
We offer the opportunity to temporarily suspend or ‘freeze’ your Supporter Activity Package in the event of prolonged absence such as an extended holiday, working away or serious illness or injury. This benefit is available for a minimum of three months up to a maximum of six months and carries a reduced fee of £5.00 per person per month. To activate this benefit, please contact a Campaigner. Please note supporter freezes are not applicable to annual subscriptions.
Please note, at the end of the ‘freeze’ period, your monthly Direct Debit will revert to it’s original fee. This facility is offered at the discretion of Active Nation. Refunds & Transfers Supporter fees are non-refundable and non-transferable.
www.activenation.org.uk
7. Refunds & Transfers
Supporter fees are non-refundable and non-transferable.
8. Prices
Prices may be reviewed during the course of any twelve month period and we undertake to provide at least 14 days notice of any price change.
9. Personal Trainers
Some Personal Trainers within our facilities operate on a self employed basis. Any service they provide to you constitutes only a contract between you and the trainer. We accept no responsibility for any breach of contract or negligence caused by a personal trainer.
10. Disruption
It may be necessary to undertake essential maintenance to the facility and it’s equipment at any time. Every attempt will be made to provide advance notice and to minimise disruption and inconvenience.
We cannot be held responsible for service or equipment that is unavailable due to breakdown or fault.
We may alter the hours of business, activity programme or pricing and reserve the right to refuse admission.
We reserve the right to offer recompense only in the event of full and prolonged closure at our sole and absolute discretion.
11. Personal Property, Illness, Injury And Death
We do not accept responsibility for the loss, or damage to, property on the premises, nor do we accept responsibility for illness, injury or death on the premises, unless caused by our own negligence.
www.activenation.org.uk
TERMINATION
2. By Active Nation
Active Nation reserve the right to terminate this agreement if the Supporter’s conduct is considered to be injurious to the character, name or interest of the organisation or other Supporters. The agreement may also be terminated if there is any breach of regulation or condition that may exist from time to time, or should fees remain unpaid 30 days after the due date.
In the event of termination, the supporter will have no entitlement for any refund.
3. Consumer Rights
The terms of this Agreement do not infringe upon any other legality enjoyed by the Supporter under the terms of any consumer legislation or the Direct Debit Guarantee.
4. Law
Relevant UK law shall apply to this contract and the relevant courts of the UK shall have exclusive jurisdiction to deal with any disputes arising in relation to it.
5. Right To Amend Terms & Conditions
Active Nation reserve the right to amend the terms and conditions of Supporter Activity Packages. We undertake to provide at least 1 months notice of any amendment or change
General Terms & Conditions
1. Area of Application
These Terms and Conditions are valid in the current version at any one time and apply to the relationship between Sam FM Southcoast / The Breeze Solent and Customers.
2. Definitions and Interpretation
2.1. Business Partner means any individual, company or other entity with whom Sam FM Southcoast / The Breeze Solent have a commercial relationship.
2.2. Contract means the agreement made between Sam FM Southcoast / The Breeze Solent and the Customer when the Customer completes the online purchase of Vouchers.
2.3. A Customer is an individual who purchases a Voucher online via this site.
2.4. Purchase Price is the price of the Voucher as stated from time to time on this site. Service Provider means the entity providing the service for which the Voucher has been purchased.
2.5. Voucher means the voucher purchased online this site by the Customer.
2.6. Words in the singular shall include the plural and visa versa.
3. Conditions of Purchase
3.1. The Customer is required to make his or her order of the Voucher via the Voucher Club website and to follow the instructions therein to complete their order of the Voucher.
3.2. Once the Customer has completed the online process, they shall have entered a legally binding Contract with Sam FM Southcoast / The Breeze Solent and shall be bound by these Terms and Conditions.
4. Conditions of Payment
4.1. Payment for the Voucher must be performed by the Customer exclusively by PayPal or credit or debit card as instructed online.
4.2. Payment of the Purchase Price is taken in full online and must be completed prior to Sam FM Southcoast / The Breeze Solent processing the Customer’s order.
5. Reservation of Proprietary Rights
The Voucher remains the property of Sam FM Southcoast / The Breeze Solent until the Voucher has been paid for in full and received by the Customer.
6. Delivery
6.1. The Voucher will be emailed to the address supplied to Sam FM Southcoast / The Breeze Solent by the Customer within 24 hours. Please contact us if you have not received your voucher after this time.
6.2. Sam FM Southcoast / The Breeze Solent reserves its right to refuse to deliver overseas.
6.3. In the event that the Voucher is lost, Sam FM Southcoast / The Breeze Solent may, but is not obliged to replace the Voucher.
7. Termination of the Contract
Sam FM Southcoast / The Breeze Solent may refuse to complete a Customer’s order in certain circumstances which include, but are not limited to;
1. typing, printing or calculation errors on the part of the Customer;
2. where the Customer has any liabilities to Sam FM Southcoast / The Breeze Solent;
3. where the Voucher are no longer available; or
4. where the Customer has failed to pay the Purchase Price or any other fees due by them.
8. Refund Policy
Once purchased, vouchers cannot be transferred, exchanged, refunded or returned.
8.1. Should an establishment cease trading within the validity period then a refund will be issued. The Customer can obtain a refund by posting the Voucher to; Sam FM Southcoast / The Breeze Solent, St Hilary Transmitter, nr St Hilary, Cowbridge, CF71 7DP. The Voucher must be unused and not damaged.
8.2. Refunds can only be made in the manner prescribed in clause 8.1:
1. To the individual who purchased the Voucher;
2. To the same credit or debit card the Voucher was purchased on; and
3. Refunds cannot be given once a booking has been made, nor on expired or extended vouchers.
8.3. Refunds cannot be given under any other circumstances.
9. Guarantee and Liability
9.1. Sam FM Southcoast / The Breeze Solent liability is hereby limited to the value of the Voucher.
9.2. Sam FM Southcoast / The Breeze Solent is not responsible for the performance of the Service Provider and does not guarantee or warrant the performance of the Service Provider.
9.3. Should the Customer not be satisfied with the performance of the Service Provider, the Customer may direct their complaint to Sam FM Southcoast / The Breeze Solent, by contacting Sam FM Southcoast / The Breeze Solent in the manner prescribed in clause 8. Sam FM Southcoast / The Breeze Solent shall thereafter take all reasonable steps to investigate the Customer’s complaint, but are not obliged to take any further steps.
10. Data Protection
10.1. Sam FM Southcoast / The Breeze Solent shall at all times comply with the applicable laws relating to the processing of Personal Data including the Data Protection Act 1998 (DPA), Privacy and Electronic Communications Regulations 2003 (PECR) and the European General Data Protection Regulation 2018 (GDPR)
10.2. The Customer states his or her consent for the use of Customer data for advertising purposes by Sam FM Southcoast / The Breeze Solent and the transfer of this data to the Business Partners of Sam FM Southcoast / The Breeze Solent when completing the order of the Voucher online.
10.3. By accepting these Terms and Conditions, Sam FM Southcoast / The Breeze Solent and their Business Partners may contact the Customer with information about products, services, and special offers.
10.4. Customers details will not be passed onto any non-related third party.
10.5. We do not store credit card details nor do we share customer details with any third parties.
11. Governing Law and Jurisdiction
11.1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales.
11.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions.
12. Severance
Should any provision of these Terms and Conditions be found by any court or other competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms and Conditions and the validity and enforceability of the other provisions of these Terms and Conditions shall not be affected.
13. Amendments/Variations
No variation and/or addition to these Terms and Conditions shall be effective unless it is agreed in writing and signed by Sam FM Southcoast / The Breeze Solent.
