Refund Policy

We want you to be happy with your purchase and confident when ordering from us. Please read our Refund Policy carefully to understand your rights and our processes.

Voucher Refunds

We offer a 14-day no-quibble refund policy on vouchers, as long as:

• You request a refund within 14 days of purchase.
• The voucher has not been used or redeemed.

If these conditions are met, we will process a full refund to your original payment method, and the voucher will be voided and no longer valid for use.

Event Tickets and Time-Sensitive Experiences

Refunds for event tickets or date-specific experiences are generally not available unless:

• The event is cancelled.
• The event is significantly changed (e.g., headline act changes, venue changes).
• The event is rescheduled and you cannot attend the new date.

We will contact you directly with options if an event you’ve booked is affected.

How to Request a Refund

To request a refund, please contact us at:

Email: [Your contact email]

Include your order number, the email address used to place the order, and details of your request. Our team will respond within 48 hours during our business hours (Monday – Friday, 9am – 5.30pm).

Processing Your Refund

Once your refund is approved, we will process it as quickly as possible. Please allow 5–10 business days for the refunded amount to appear in your account, depending on your payment provider.

Non-Refundable Situations

We are unable to offer refunds if:

• The voucher has already been used or partially used.
• You request a refund after the 14-day window has passed (unless required by law).
• The voucher has expired and was not used before the expiry date.

Questions?

If you have any questions about our Refund Policy or your specific order, please don’t hesitate to get in touch. We’re here to help and make sure you have a great experience with us.