Contact Us
We’re always happy to help! Before you get in touch, take a look at our most frequently asked questions below — you might find the answer you’re looking for right away. This helps us respond more quickly to enquiries that need a personal touch.
If you still need assistance after checking the FAQs, please fill out the form below and our team will get back to you as soon as possible.
FAQs
How do I receive my voucher?
After completing your purchase, your voucher will be emailed to you instantly as a QR code to your email address. You can also access it anytime by logging into your account and going to “My Orders.”
Can I get a refund if I change my mind?
We offer a 14-day cooling-off period for refunds, as long as the voucher hasn’t been used or redeemed. For event tickets or experiences, different terms may apply – please refer to the specific offer details.
Do I need to book in advance to use my voucher?
Some offers require advance booking, while others can be used by simply showing up with your voucher. Each voucher clearly states the redemption instructions, so always double-check before you go.
What happens if an event I booked is cancelled?
If an event is cancelled, rescheduled, or significantly changed, you will be entitled to a refund or a new booking option. Our team will contact you directly with the available options.
Who do I contact if I need help?
If you have any questions or need assistance, please contact us via our contact form or email. Our support team is available Monday to Friday, 9am – 5.30pm, and we aim to reply within 48 hours.
Can I use more than one voucher at a time?
Most partners only allow one voucher per person or per booking, but you can purchase multiple vouchers if you’d like to share with friends or family. Always check the individual offer terms for specific details.
Get in touch
Leave a message and a member of our team will be in touch to assist you.